06/23/08

Worst Hawaiian Vacation

by andy1954

Dont Come Here!

I've been to Hawaii a total of 10 times over the past 20 years, and this place is by far the worst place I've ever been to--anywhere.

This place is awful. First, it is 5 huge towers. Only one is on the beach. They claim to have "ocean views", but you really have views of other towers. If you stick your neck out far enough from the balcony, you get a glimmer of the ocean. The four towers completely shadow the pool

The service is arrogant. The hostess in the restaurants couldn't care less if you are there. The beach attendants are worse. I asked for a beach towel and the attendent wouldn't give it to me, claiming they weren't open yet (even though the towels were there, attendants were there, and it was nearly 9 AM, when they are supposed to open at 8:30; the attendant told me they were on "Hilton time", which meant that they would open when they felt like it).

I went to the men?s room one afternoon and the Janitor was in there cleaning. After washing my hands, I noticed that there weren't any hand towels. I asked him for some, and he told me "they were out". This is a 2000 room hotel and they are out of hand towels?

I called up house keeping to send me some pillows, and it took 3 hours. They arrived at midnight, after I was asleep for an hour.

I put a "do not disturb" sign on my door, and so, they called my telephone to ask if they can come in (after all---they wouldn't want to "knock" on my door, since I had the sign up! Instead, they figured that they could telephone me and that somehow wouldn't "disturb" me!)

I get the impression that the employees truly don't care about working there. They have no pride in their work whatsoever.

The location doesn't help. The hotel is near downtown Waikiki and the traffic in and around the place is awful. It takes 30 minutes to get away from the hotel to drive anywhere.

Unless you have a strong desire to spend a lot of money and get frustrated, I'd recommend staying away from this place.

• Pros: Not much
• Cons: Too Big; Too congested; Can't get around; Too noisy

11/20/06

great buffet

by nono08

this place had an awesome buffet. everything was great. didn't taste like buffet food. awesome view!

11/13/06

Amazing

by ambrosgela

First off..I didn't pay for this trip! But if I had the money I'd go back time and again. The rooms had wonderful balconies overlooking the water, the ambiance and attention to detail was amazing. I wish I were rich...