Boots & Kimo's Homestyle Ktchn

02/21/09

People are Nasty and RUDE

by thinkshift at Citysearch

We went on a Friday morning @ 9:30 AM. There was a long line, but that's OK, because I was expecting it. We put our name on the list for a table for 5. While you wait outside, a "waiter" comes out on the sidewalk and takes your order. I assume this is to speed up the turnover of tables in the tiny restaurant. This guy has NEVER heard of the concept of customer service. He pretty much gives you the feeling that we (the customers) are a bother. When my sister who has some food allergies asked him a very simple question about a menu item he mumbled something to the effect of "i don't know" and then just ignored her next question. (hmm ? how about ?I don?t know, but I?ll go ask? ???)

After about 45 minutes we were called to our table. However, it was a booth only big enough for 4 people (I requested a table for 5). So we could all sit, my nephew grabbed an empty chair and pulled it up to the end of the table. Within a couple minutes "Mr Charm" the order taker, walked up and told my nephew "you can't sit here". When we reminded them that this was where the staff sat our party of 5 he said "you can't sit here". We then asked him where we should sit, we got a reply of "you'll have to wait for another table". At this point he went and got someone from the back of the restaurant who told we couldn't sit there because it was a fire hazard. While we were blocking one of two isles to the front door (there?s probably only 10 tables in the whole place), I think the real issue was that the wait staff had to walk a little farther to get to the couple tables on our side of the restaurant. When the "waiter" again told us that we had to move to another table (none available), I told them that we'd just go somewhere else. His reply was "OK". I'm a pretty easy going guy, so what really bothered me about all of this was that through the whole episode not once did we hear a single "I'm sorry", "thank you ", or anything of the sort.

• Pros: other people claim the food is good
• Cons: staff is VERY RUDE. Makes you wonder why they work in the restarant business

01/22/09

LOVE BOOTS & KIMOS

by lovehawaii at Citysearch

My husband found this in one of the must go to books. We love the macadamia nut and banana pancakes and the macadamia nut sauce!!!!!!!!! It is to die for. People are missing the point if they don't order them. We hope to be back this summer for another visit to both Hawaii and Boots & Kimo's!!!!!!!

11/29/08

Don't arrive hungry !

by paprankster at Citysearch

Don't arrive hungry...you're going to wait for a table. And, if you're hungry and waiting a long time you're gonna get grumpy. This is not a place to be grumpy. But, not being hungry at Boot's and Kimo's is a problem because the portions are somewhat generous and, for breakfast the prices are not so cheap. So, here you are, not too hungry waiting for a table knowing you are likely not to finish your somewhat pricey food. Why are you here? You are here because this quirky place serves tasty breakfasts with some delightfully novel flavors. It's worth a visit from time to time.

• Pros: Novel flavors with quirky ambience
• Cons: Nobody goes there anymore...it's too crowded.