Heaven On Earth Salon & Day

Pure HEAVEN!!!!. This is pure HEAVEN! I give it 5 STARS! Not sure what the women was talking about with her experience, because I found everyone very nice, helpful and professional. If you notice, that women complained about another store the same way. Do you think it's a pattern for her? Maybe she's hard to please and demanding.

I loved my facial with Zee and I also attend classes with the fitness center (love them all) and found everyone to be very knowledgeable, accommodating to all levels of fitness and very professional. They have my business forever. Lora Nakai is one of the nicest people I have met. I highly recommend Heaven on Earth to everyone. i will tell all my friends and family.…

If I had a choice - NO STARS!! VERY POOR, POOR, CUSTOMER SERVICE - Both Locations. ...Too bad, impressive facilities. Even the OWNER did not respond to complaint!! I got a gift certificate to the downtown location. Tried it because the prices were reasonable. First experience was okay. Went back and was not only late, but not the one I had requested. When I tried to get to the bottom of what went wrong, I caught the young man in 2 lies. I tried the Ward location. I was very impressed with the ambiance and services they offered. The waxer was mediocre, she didn't seem to be very knowledgeable about where she worked. I looked into purchasing a Father's Day day pass and getting a Personal Trainer. Almost every time I called, I would get a machine. I left messages, but no one returned my call. I called back several times to get a live person. When I did, they didn't seem to know anything about their personal trainer program and I had to leave ANOTHER message with the "gym manager". She did not return my call until the 2nd time. When she could not reach me, I interpreted her tone to be very rude and unwilling to help. As if she had called me back, just to say that she did. When I asked who her manager was, she told me it was Ben Costa. The receptionist later told me that he is the Hair Salon Manager. I made a complaint to both Ben Costa and the owner, Lora Nakai. I did not receive a response nor apology from either one of them, even after I called them a couple of times each to follow up on my email.…

heaven it's not, Service not adequate, Receptionist did not give me a tour of the location. Employees are gossippy speaking negatively about the spa director in front of clients. Heaven it's not, Service not adequate, Receptionist did not give me a tour of the location. Employees are gossipy speaking negatively about the spa director in front of clients. Maybe a result of bad management. Holes on the towels. Facialist was great but massage was not so great. High turnover of staff in the 2 mos Ive tried their location. Seemed no choice in the downtown location. And oh ...services are overpriced.…