07/13/09

Limo Service and Breakfast

by LindaCal

I booked this through Liberty Travel. We could not find the person to pick us up at the airport. They had no sign with our name on it, because they didn't know we were coming.

Also we never got picked up in the morning for our free breakfast, so we could not use our trolley voucher, gift certificate, or fun and food card.

Very dissapointed with the service.

06/26/09

DONT BOOK WITH THEM!!!

by debcan

I booked a trip through Expedia for an airport pick up and return through diamond head vacations. They were late picking me up at the airport and never showed up (although I called to confirm in the morning) to bring me to the airport. I waited in the correct pick up spot at the hotel with my two children for over forty minutes. I called diamond head vacations and asked if they were coming.. the very rude woman told me that they had been there twice and could not return for about an hour. She told me that I would be better off taking a cab to the airport (which cost 35 dollars plus tip) and that my money would not be refunded to me. Expedia told me that they are a third party booking agency and that they would not refund my money either. Be warned.. you would be better off taking a cab, 0r other shuttle service, from the airport as it will cost the same amount. As far as the lei greeting.. it was not all that great. The lady basically put it around my neck, and my childrens, without so much as an Aloha. This company is a waste of money..and in the end.. but stress on the end of my vacation. Be leary of Expedia as well.. they cannot and will not refund your money should anything go wrong with your vacation.

• Pros: NONE
• Cons: they will not pick you up

12/29/08

Dissapointing service.

by MaryGalaska

I recently booked a trip to Honolulu and added a round-trip airport shuttle through Diamond Head Vacations. This was prepaid through the Expedia site. When I arrived, they did not have a shuttle ready for me. I told them that I needed to add a return shuttle for my daughter when we return to the airport in 8 days. They said OK and gave me a number to call to confirm the pickup time. I called twice during the week to confirm and they just said OK both times. Then I get a call the night before we are to leave from the shuttle service saying they only have one person for the sheduled pickup. Diamond Head closes at 2:00 so it was too late to call them again so I just booked directly with the shuttle service for my daughter. The next morning I called Diamond Head and they finally tell me that they can't add additional shuttles. Why they didn't tell me that on the previous THREE times I spoke with them is unacceptable. My daughter would have been left at the hotel with no transportation, probably missed her flight, because of their incompetence. I do not recommend using their services.

• Pros: Nice shuttle van driver.
• Cons: Don't know the rules.