08/11/08

great color correction and hair cut

by Daniela045

I recently moved to Honolulu and had a bad experience on this Island with my hair.The other day I walked by the Paul Brown Salon in Ward Center hoping someone could fix it. I am very picky with my blond hair and a friendly receptionist highly recommended a stylist name Ines. One week later I was finally sitting on her chair and I have to say, it was worth the wait. I was relieved to see that Ines has a blond hair color herself and felt comfortable right away. She was very professional, attentive and she knew what she is doing. She corrected my orange highlights and gave me nice blond highlights. She suggested to add lowlights for contrast, gave me an awesome shorter haircut and taught me how to style it. Throughout my hair session I learned Ines is from Germany and also been trained there. She is one of the Color Technicians in the Salon and had additional Training at Sassoon in London. Her work speaks for it. She has a pleasant personality and is easy to talk to. I feel in good hands now and no longer have to look for a new stylist.

07/29/08

Overpriced wild circus

by diamondring

When I used to go to the Ward salon the staff was friendly, but it was like walking into a circus.

Don't ever ask for Paul Brown, unless you are willing to pay a lot of money to let him do what he wants with your hair.

06/09/08

fast food chain salon

by donatella77

The problem with these types of chain salons is you never know what you are getting. Sometimes, you get a wonderful result, sometimes you don't. It's a gamble.

To make a very long story short, I made an appointment to see my usual stylist, who I had always liked very much. Upon arriving at the salon, I was told that my regular stylist was no longer with the company, but that another senior stylist would be doing my hair.

The senior stylist did my highlights, which turned out well, but she left and an assistant was left to blowdry/style my hair. He proceeded to burn my scalp multiple times. It was excruciating. And when I was done my hair looked like I was in a hair metal band from the 1980's.

The fee for the highlights and style was $100. I told the woman at the desk that I was satisfied with the highlights, but I got burnt, that I didn't like my style, and that I felt that I should not have to pay the whole $100. She explained that this was not possible so I paid and left.

After making several atempts to resolve the situation through staff, someone very high up in the company called me. When I told him what happened and that I wanted my money, or at least part of it back, he said, "No." He explained that if I was really injured I should have medical bills to prove it. He also said perhaps I was being emotional because I was going through a divorce and had been recently diagnosed with a tumor. This was true. I disclosed these facts to the staff in an effort to explain why I was so disappointed in my treatment. I went to the salon to make myself feel better, and I ended up feeling worse. I didn't think these disclosures would be used to make light of my attempts to be treated with courtesy.

To their credit, they did send me one complimentary bottle of product, and the salon said I could come in for a complimentary blowdry/style. I never took them up on the offer though. I'd rather have my $100 back.

• Pros: nice job with color
• Cons: poor customer service, assistant unsupervised