Paul Brown Salon & Day Spa
Honolulu, HI 96814
Phone: (808) 591-1881
User Reviews for Paul Brown Salon & Day Spa
06/09/2008 Posted by donatella77
The problem with these types of chain salons is you never know what you are getting. Sometimes, you get a wonderful result, sometimes you don't. It's a gamble. To make a very long story short, I made an appointment to see my usual stylist, who I had always liked very much. Upon arriving at the salon, I was told that my regular stylist was no longer with the company, but that another senior stylist would be doing my hair. The senior stylist did my highlights, which turned out well, but she left and an assistant was left to blowdry/style my hair. He proceeded to burn my scalp multiple times. It was excruciating. And when I was done my hair looked like I was in a hair metal band from the 1980's. The fee for the highlights and style was $100. I told the woman at the desk that I was satisfied with the highlights, but I got burnt, that I didn't like my style, and that I felt that I should not have to pay the whole $100. She explained that this was not possible so I paid and left. After making several atempts to resolve the situation through staff, someone very high up in the company called me. When I told him what happened and that I wanted my money, or at least part of it back, he said, "No." He explained that if I was really injured I should have medical bills to prove it. He also said perhaps I was being emotional because I was going through a divorce and had been recently diagnosed with a tumor. This was true. I disclosed these facts to the staff in an effort to explain why I was so disappointed in my treatment. I went to the salon to make myself feel better, and I ended up feeling worse. I didn't think these disclosures would be used to make light of my attempts to be treated with courtesy. To their credit, they did send me one complimentary bottle of product, and the salon said I could come in for a complimentary blowdry/style. I never took them up on the offer though. I'd rather have my $100 back.
Pros: nice job with color
Cons: poor customer service, assistant unsupervised
05/14/2008 Posted by fortunateomen
I'm a local girl but just moved back home from California where I had my first brazilian waxing done. I was a bit nervous to try someone new but now have no doubt that I have found the right person here on the island. Laura is very personable and instantly made me feel comfortable yet she still maintained her professionalism. She was quick but meticulous and knew just what to say to make the process flow. I love the finished product - thanks Laura! I would've given the salon 5 stars but this is the only salon that did not give me a courtesy call to confirm my appt. I had to call the salon the day of to verify and when I called, no one picked up the entire day! When I finally reached someone, the girl said, 'Oh, we have varying schedules...' What?! I expected more in terms of professionalim from the salon itself but glad that didn't deter me from the outstanding service I received from Laura.
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