Honolulu >Food & Dining > Hy's Steak House
Worst Service ever; Waiter with bad
When we read the reviews about this restaurant & how bad the service there, we didn't believe them until we went there. We talked with the manager just after 10 minutes since being seated. The manager was a good listener. However, he seemed not surprised at all about the behavior of the waiter. He didn't do anything except talking with the waiter. We left immediately because we never ever pay a penny for a bad service.
Expensive ambience. We ate here the first week in February. The guidebooks recommended this place saying that it had "hand's down" the best steaks in Hawaii and raved on and on about the seasonings and quality of ingredients. Our experience here was NOT a happy one. We had reservations and got there little early and were seated immediately. The place is strikingly beautiful with exquisite wood paneling and carved wood trim, georgeous antiques and art. The wait staff wear tuxs. We were planning a "no holds barred" dinner but the minute we looked at the menu our plans changed. Appetizers were in the mid-$20 to mid-$30 range and it just went up from there. We elected to each get the steak and lobster dinner and a bottle of wine and leave it at that. That entree was $68.75 each and a bottle of the house pinot noir was $45. This did not come with a soup or salad. The waiter brought the wine and poured a little for me and said he would be back to top our glasses but he didn't come back. It took a very long time for the food to come. They did bring out a slice of cheese toast while we were waiting. We opted for the 9 ounce strip over the 7 ounce filet. With this was with what I'm guessing was a half pound lobster tail, a very small baked potatoe and no more than 10 sugar peas. The steak was perfectly cooked medium rare but had absolutely no seasoning whatsoever. The lobster was so overcooked that it was tough to cut with a steak knife. The peas were cold and the potatoe was dry. The waiter never came by to ask if we needed anything until he brought the check. Someone else did come by and ask if we wanted dessert. We saw other waiters making a production out of cherrys jubilee but opted out. Add it up. Without the tip the bill was $200. These people are living on hipe. The ambiance is amazing but the food is a ripoff.
Outdated, overpriced, stay away.
We went to Hy's last night and I was truly disappointed after reading all the reviews of the restaurant.
We ordered a house salad to share before our steaks. It was WAY overseasoned with the vinaigrette sauce and I could only take two bites before starting to gag.
The server completely ignored us when we tried to get his attention. When he finally came back it was to bring us our steaks.
I had their special, the "Oscar" which was their butterflied filet mignon with king crab legs on top of a bed of spinach and asparagus. At first look, the presentation was not bad but the bernaise-like sauce which was drizzled on top of everything was way too overwhelming. The steak was dry and underseasoned. The vegetables were the best part of the dish, which does not speak well for a steak house.
My wife had the prime rib, which she thought was underportioned but seasoned well.
On both of our dishes, we had the garlic mashed potato which was pretty good.
We were both truly disappointed at the ambiance of the restaurant. The linens and the interior seem to be from the 70s and the dungeon-like atmosphere was not for our tastes. There are other fine restaurants which are decorated with a traditional/classic ambiance but the food is truly outstanding. (House of Prime Rib in San Francisco is one example of this.)
Our bill came to slightly over $100 with no alcohol. I was expecting a lot more. I feel as if we could have stayed in our hotel room, ordered room service and paid the same price for the same type of food.
Hy's was pretty crowded and seemed to be filled with locals. We were looking for a Hawaiian spin on great steaks, but ended up having a horrible dinner and very underwhelmed.
Wonderful steakhouse. Hy's offers something for everyone, whether it's beef, chicken, lamb, or seafood. The steaks are always cooked to perfection. The service is wonderful. The table side service is lovely. My one disappointment is their failure to regulate the attire. The establishment is reminiscient of a colonial period. Heavy furniture and book lined walls. I love to dress up when I go, but unfornuately, too many people show up in jeans or shorts and aloha shirts. It tends to take some of the class out of it. My advice is to dress up and make a night out of it. It's pricey but worth every penny.
Blast from the past.
I have been to Hy's for romantic dates and for family dinners. A span of over 25 years!!!!! The service and food superb. It has class that has faded from our society of fast food and ordinary restaurants.
The Oysters are top notch and you can't go wrong with anything on the menu. There are lots of table side service, which is non heard of now a days.
Dress up, grab your special loved one and celebrate each other!!!! You are worth it!
Editorial Review by Christy Buena. Locals dine on steaks in a dim lit main room that resembles and old school library with dark mahogany paneling.
I love this place -.
The reason i like hy's is because they have a terrific menu - everything is delicious. There is a broad spectrum of prices on the wine menu, and they treat their customers with such class that you feel as though you've been transported back in time. Also, if you have the time to look around the place check out the woodwork - it is exquisite!
P.S. - if you like iced tea get the lilikoi syrup - and for desert i'd suggest the banana's foster: they fire it up right at your table!
Fine dining with romantic partner.
A classy steakhouse for that special someone. Ambience is par-excellence! I've been going there for over 25 years with my one and only!
Had a great time. I've been going to Hy's for 28 years and the one time my girlfriend and I went we had so much fun. The waiter knew her from 30 years ago at another establishment. The bus boy was just as nice as the waiter. It was like going back in a time capsule because the workers have been there a long time and we could reminise like old friends. Being local makes Hy's a nice place to dine.
Not Over-The-Top, But Good Place To Try!. Hy's has excellent food, but beware that you will pay the price for it. I admit that I am spoiled by some amazing restaurant ambiance so maybe that's why i wasn't floored by Hy's surroundings, but it was still a very classy place. So though I did see some patrons in semi-casual attire, I wouldn't recommend it. This place is an excuse to dress up! The service was great and so was the food. I highly recommend the oyster sampler...delicious!
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