Honolulu >Personal Services > Kaimuki Camera
3622 Waialae Ave, Honolulu, HI | Directions 9681621.282698 -157.798662
DO NOT SHOP HERE!
I bought a Fujifilm NP-95 battery from Neil, one of Kaimuki Camera's owners. I was charged $57.99 plus sales tax ($60.72 total).
I came home and double-checked the NP-95 price at Fujifilm dealers in California and New York. PopFlash, a small Fujifilm dealer in Thousand Oaks, CA, charges $34.95 for the NP-95, with no tax and free shipping. B&H Photo, a 'superstore' in New York City, charges $34.95, no tax and a little over $5 for shipping.
I immediately called Kaimuki Camera and spoke with Neil's wife, Patti. I said that I was shocked at the difference in price and that I would bring the battery back for a refund right away. She relied, "All sales are final," and immediately hung up on me.
I called back and spoke with Neil. I explained that he had overcharged me by $23.04, not including tax. I asked him to please allow me to return the battery for a full refund. He said: "All sales are final."
I told Neil that it seemed short-sighted, to upset and lose customers by overcharging. He repeated: "All sales are final. That's been our policy for 30 years."
I said that I would contact Fujifilm Hawaii, Fujifilm North America, and the Better Business Bureau and that I would also post a complaint at Citysearch. Neil replied, "Good. You do that," and he hung up.
I'll never go back to Kaimuki Camera.
I was very happy to find this camera store in Honolulu – I searched everywhere online for a Canon 60D and finally discovered one at Kaimuki Camera. I called them twice before visiting the store and they had it waiting for me and spent over 30 minutes helping me test and set it up. I appreciate the extra mile they went to accommodate my needs.
Worst customer service experience ever!! – I went into Kaimuki Camera to look at a lens for my camera. I was helped by the wife of the owner. When she found out I was an amateur her whole attitude changed. She told me my camera was for high school kids who are just learning and that buying a lens for the camera would be a waste for me. I told her I still wanted to get the lens. She told me I should take home a brochure and maybe take some classes before I purchase anything. I thought it was extremely rude. There was a customer who walked in while I was talking to her. It seemed like she was trying to get me to leave instead of taking time to answer my questions in fear of losing a potential non-amateur customer. The customer ended up walking out of the store. While in mid conversation with the owners wife she darted out the door, and chased the woman down to see if she needed anything. I could hear the woman tell her that she was just browsing. Very rude, very unprofessional. I was there to give them business. I went in to buy something. After she came back in I looked around for a bit and walked out without saying anything else. I was so disgusted with the way she teated me because I was not a professional.
I will never set foot in their store again and advise anyone who has yet to visit their store to do the same. I wish I could give them less than one star.
id buy from kaimuki camera – i got there just before 9am which is when they open. someone was already waiting for them to open to get their pics developed. when that customer looked at the pics they just got, she said "way better then longs."
i then first spoke to the wife. i told her i wanted to see what was available for someone like me who wants to get something better then point and shoot. she began showing me a few cameras. i told her i couldnt afford the high end so she suggested a lower model and informed me of rebates. i asked alot of questions and she was very patient and answered all of them to my satisfaction. she gave me a price quote and brochure. the prices were as good if not better then online stores.
as i was getting my questions answered the owner "neil" was helping another customer. he took the time to show him diff filters and demoed them. the customer seemed very happy for the demo and bought one of them.
the wife began helping someone else as i browsed. i had another question so i asked neil. he was happy to answer my amateurish questions.
being that i do not know the owners and was treated very well as a noob photographer, i would definately consider buying from them.
the only thing i will check into further is the return policy, as someone stated below in a different review. this is why i only gave 4 stars rather then 5
Lacks Customer Service & Equal Treatment – I am a professional photographer and it is hard to find a store that sells pro camera and lighting equipment on the island. That said, Kaimuki Camera is still NOT the best place to go. I'm a long time customer here but will provide the public with an honest review.
I find the owners (the only ones who work there) impatient and unwilling to assist their customers. (They will size you up when you walk in the door, trust me). On one occassion the owner bent over the counter and told me a secret--they "can't waste their time helping ameteurs and non-regulars" I was told. (How's that for customer service?). Also keep in mind that they only go out of their way to place orders on lens, bodies, etc for "only our regulars" they said. (but what is everyone else, chopped liver?).
Try it--go in and ask for help, assistance or information about any of the products. Neil, the owner, in particular won't give you the time of day. His wife is kinder but both will give you very limited information on an item and very poor service. IF YOU ARE NOT IMPORTANT TO THEM they will ignore you or at best not treat you with the same respect and equality they give to others. It's sad to say, but you may be better off ordering online.
If you look at all the reviews on this site: half give one star, and half give five starts (mainly their friends and "regulars" (myself not included). Know who to believe.
On the upside, their prices are similar to that of Amazon. They know this is their competition. (Kaimuki Camera also often closes the store without warning so do call before you go to make sure someone is there). If you need equipment right away you are limited to this, Lighthaus and Ritz Camea.
I love Kaimuki Camera – I have been doing business with Kaimuki Camera for as long as I can remember. I prefer to give my business to a local store. I used to work in a camera store when I was in high school. Kaimuki reminds me of that. They have great inventory, excellent product knowledge, they are friendly and are my friends. They tolerate tire kicking and are patient with newbies. Yes it is a family business, but there in lies the charm. If you are price shopping and comparing them with web, forget about it. If you want them to quote you over the phone, forget about it. They are old school. Don't believe the negative reviews, those people just want a deep cut discount and are not loyal customers. Put yourself in Kaimuki Camera owners shoes. If you want great service, real people instead of an anonymous web site the Kaimuki Camera is the place for you. It is a vanishing breed. Support these guys. They deserve it!
Great Service & Friendly Mom & Pop Kine Store!!! – Kaimuki Carmera has been around for a decade, and the reason is....they have good connections with Canon, Nikon, Olympus, etc to bring in the latest and greatest products to the islands and us locals and camera geeks just appreciate it! Hey, their photo developing & printing are awesome! Try getting your pictures developed at Costco or Walmart...you can see the difference in qualities at K.C! Locals from everywhere will drive out to shop at KC because they know their stuffs, friendly, and are knowlegeable because they talked cameras all day!
Buyer Beware – Hard to believe that this store can stay in business with no return or exchange policy. Photography is an expensive hobby with many choices to be made. Once in a while you have to allow for a mistaken purchase. This store wouldn't even let me exhange a camera bag that turned out to be the wrong fit for my camera.
Simply fantastic! – I am a professional photographer who used to shoot the Hasselblads. When digital came out i was injured and did not shoot for a while. My first digital camera was the sony camedia-ugh! My next camera came from Kaimuki Camera when the Fujii Pro S first came out. I now shoot the 1DS Mark 3 which I purchased from Kaimuki Camera. KC is the only camera shop for me. The owners are wonderful, knowledgeable, and supportive of their customers. Yes, it is busy sometimes, but this is good because we want them to stay open and in business. We also learn alot by listening to them explain the new cameras to new customers. I do my printing there, as well, and it is just like a custom lab-outstanding and delivered on time. For those who had service not up to their standards-do you know what "open at 9:00 am" means? Just goes to show you that you cannot please all of the people all of the time. There will always be those few who go down to the beach to watch the tidal wave come in-too bad. You really are missing out on something special.
10 out of 10 for me – The folks at Kaimuki Camera will go way out of their way for their customers, as they have done for me on numerous occasions.
They know their business very well, and give freely excellent technical advice, hints and tips on the products they sell.
Because they are well-respected and deliver quality service and product support, they get very busy at times. However, the outright majority of customers that I've seen there at peak traffic hours understand that it's a mom and pop store and are very understanding and comfortable with that fact.
Because they are a mortar and brick store, they provide face-to-face immediate support, and will service their customer's needs in real time, right then and there, as opposed to buying products on-line, with the inherent time lag, shipping fees both ways, and lack of technical support.
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