Hawaii Woodcrafts Inc

11/06/09

Excellent work, couldn't be happier

by RF01 at Citysearch

We wanted to update our kitchen but dreaded the prospect of the demolition, down time and reconstruction mess and headache. A major project of this size would make anyone nervous. HWI was excellent to work with from the start. The owner was personally involved at the onset with our design and gave insightful suggestions to make our dream kitchen even more perfect. Being without a kitchen is never a pleasant prospect but HWI kept the down time to a minimum. The finished cabinets and infact the entire kitchen looks like it was torn from the pages of Architectural Digest. We are thrilled with the result and have recommended HWI to several of our friends who are going to do the same project. Thanks again HWI for a dream come true!

• Pros: Excellent workmanship, beautiful result
• Cons: Not having worked with them sooner

10/29/09

Termites in African Mahogany cabinets

by Hawaii Girl at Citysearch

After spending thousands on African Mahogany cabinets, and late deliveries, we finally received our cabinets, still reeking of the stain. Some of the cabinets were still tacky because they had just finished staining them.

THEN we found termites in both Spice racks. They refused to pay any portion of the cost to tent our house. We were out of our home for two nights and the cost of the termite tenting. We had two termite inspectors come in and give their opinion that the termites definitely came with the cabinets since there wasn't evidence anywhere else. We went ahead and did the tenting because who knows if there were any termites in the other cabinets.

Hawaii woodcrafts takes your money and then they are done with you. It's bad business.

• Pros: none
• Cons: Terrible customer service

07/21/09

Need Custom Cabinets? Donʻt Go Here!!!!!

by Imaginaja at Citysearch

Delays and excuses at every step of way through production! Promised project completion in 2 months, but after 8months, project still not complete and yet another set of excuses and problems with production/orders, administrative, etc...this customer left waiting, stressed frustrated... continue to get promises to call and update, but have to chase the workers and owner for answers... And still waiting after several days to get an answer?!?!?

• Pros: Nice expensive wood
• Cons: Unable to meet promises, VERY Slowwwww