10/14/09

terribly unprofessional

by 0387

NOT RECOMMENDED! DO NOT GO HERE!

Although Allure is nice when you walk in, I had a terrible experience with a Brazilian wax, never having felt more uncomfortable in my three years of waxing. The owner handled the situation in the most unprofessional way, including offering me a complimentary service and then later rescinding her offer. I have nothing good to say about the service I received here, and for a spa that is supposed to be top-notch, my experience was very much the opposite. I would never recommend Allure to anyone.

• Pros: nice ambiance
• Cons: unprofessional owner/service

07/02/09

Bridal party fiasco

by DD23

The experience there almost ruined my wedding day! I expected more out of an Aveda salon and was sourly disappointed! At first, I was so excited to go get my hair done and my 5 bridesmaids' hair updos. When I called to make appointments and schedule updos for the day of my wedding, I specifically asked what the cost would be for my 5 bridesmaids' updos. When I got there and was all done with everything, went to pay- my bridal make on, hair updo, veil fastened , bridesmaid's hair all updo'd, and just hours before my wedding, they zap me with a bill that was triple the agreed amount for the hairstyles. I was so upset and with my wedding ceremony 3 hours away, I didn't want to get upset, have my make up run, and get into a fight with them on the day of my wedding. It was a most unpleasant experience and they did notthing to honor what the receptionis said over the phone. It was a horrible experience and they still charged me triple what they said they would. If they want to make it up to me, they can still reimbure mefior the $450 and fifty dollars they over charged me.

• Pros: people were nice; nice atomsphere until the bill came
• Cons: didn't honor price arragements over phone for bridal party

04/23/09

Relaxing Massage

by TReed

I was given a massage as a gift and was a bit skeptical as to how it would compare to what I was used to at Spa's in the mainland. They proved quite the opposite, from the robes to the tea, the whole experience was wonderful. The masseuse was excellent and very attentive. I had a deep tissue massage for 90 minutes, but it seemed to go longer, plus there was a foot bath and foot massage included. I wish I could go more often!

• Pros: Atmosphere, professionalism, decor, privacy
• Cons: In Hawaii, and I live in California