B'Ellagance Bridal & Gowns

10/29/09

Horrible customer service

by little miss at Citysearch

Whoever gave this shop better than 1 star....I am very happy you received good service. I however cannot do the same. The two employees watched me walk in and didn't say a word. Not a hello or anything. They were too busy chatting with someone who wasn't in there to buy a dress. I waited for 17 minutes (yes I looked at my watch) and no one EVER came to help me. I was walking around the same rack, in their view, looking completely lost and got no help at all. I finally walked out, directly in between the same staff who again, said nothing at all.

Horrible customer service. Really sad too since if they had been decent they would've gotten a lot of sales through me as I buy at least two evening dresses every single year. I'll be sure to let everyone I know that is looking for a dress to steer clear of them as well.

12/04/08

Furious Customer:

by bellatomas at Citysearch

I would just like to comment about the furious customer, I obviously think she was desperate about money, she was perfectly happy when she picked up her gown, she did not mentioned about the complain after she left for the mainland. I hope she finds herself happiness sometime in her life.

09/06/08

Worst Bridal Shop Ever!

by furiouscustomer at Citysearch

I had the worst experience with this store. I ordered a bridesmaid dress that had to be altered twice at her store. After the first alterations were done, I went in for a fitting and the top was way to big. I went during her business hours and she was not even there. I called the alternate number left on her store voicemail and did not get a call back for hours. Her excuse...she was just running late. I went a few days later and the owner insisted it was fine and I am the only one who can see the problem and to just get a bra with padding. I told her to redo it and then she said she would charge me extra for this; however, she already charged me MORE than what was quoted AND she said she would not charge me for any final alterations. After she saw I was upset, the dress was redone and she did not charge me (she said she was just doing this as a favor). The wedding I was in was out of town; I tried the dress on again 2 days before the wedding and beads and seams were falling out. I had to pay for alterations a third time at a local shop. I called her repeatedly to inform of this but she never returned my calls. She is insisting that she will not reimburse me for the extra money I paid because it was fine at the store. She never offered to bustle my skirt, as she insists that it was my job to tell her to do so (I am not in this business so I had no idea to even ask until the local alterations shop mentioned it to me). Also, she did not steam press the dress. She did not even mention that it was free of charge with the alterations until the day I picked it up. She insisted that I was putting it in my suitcase anyway and it would wrinkle. DO NOT GO TO THIS STORE EVER!!!!!!!!

• Cons: the owner has no sense of what customer service is supposed to be