Best Buy

Doesn't Recommend

FireNKnife Dancer

Joined 2 years ago

Worst Service. Every single time I go to Best Buy, I find it i possible to get any customer service. There are Best Buy techies talking about the latest game or new stuff but nobody around to give any assistance. I walk in circles even right in front of these employees and have not even got a, Can I help you?"

I even went up to a sales person asking him if he could help me... and just before I finished my sentence, he walks away and says that he'll be back to me when he's finished helping another customer. This is the guy who was talking to another employee about a new game.

I think these employees just come to work at Best Buy to play games and chat with their friends. This is the feeling I got from visiting here many times.

Again I walked out frustrated and feeling like I wasted my time.

I can see what the other reviewers have gone through and don't recommend this place to anyone.

Doesn't Recommend

LadyShalene

Joined 2 years ago

THIEVES?. Took PC in for repairs ... they replaced the motherboard, however, they also (secretively) removed my expensive video card and replaced it with a cheap one. Then, when their video card began causing problems, and finally I could not even start up my PC, they refused service due to the video card was not the original card that came with the PC. When they finally decided that someone made a mistake on their end, they agreed to replace the video card at their expense. I was asked if I wanted them to put in a cheaper card that they had in stock, or they could send it out for repairs and they would accept the cost of replacing the original video card. I wanted what belonged in my pc. I spent big bucks on this PC! I was told it would be sent out, and they would pay the bill.

A few days later, they called me saying that pc was back ... I thought to myself ... IMPOSSIBLE! When I got to Best Buy I was told that they actually got a new card into the store and everything was fine, I was told that my original card GeForce 8800 GT was no longer available! But that the new card was just as good!

On the way home ... on the bus, in my wheelchair, I notice one of the front doors on my pc is missing. So, when I get home, almost three hours later, I find that the video card they used was a cheap $ 60.00 card replacing a card that originally costs $ 260.00! So, they lied! Because, the GeForce 8800 GT is still available ... found it in many places on the internet.

So, they swiped my expensive video card, they lost the door that closes over the USB and audio jacks on the front of the pc ... which means there is a huge open space that I can see into the computer ... dust and dirt will accumilate real quick!

Bottom line ... BEST BUY'S GEEK SQUAD, for this store, IS NOT TO BE TRUSTED!

Doesn't Recommend

Jezz

Joined 4 years ago

Bad Customer Service. I've tried for 5 days to call by phone. Several times a day 30 minutes each time.

No response.

No answer.

No pick up,

Recommends

Contributor

Joined 10 years ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers.. In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.