The Hotel Chelsea

06/06/2006 Posted by hagregg

Delightful little Hotel that's clean and friendly. Excellent front desk (one employee-young , thin female working afternoon-was REALLY Ditzy!) The others were excellent-helpful. Both men were extremely professional. They made our stay truly delightful. We didn't even need to leave the hotel to have a good time.

Pros: nice rooms, fun, helpful staff

10/17/2005 Posted by crmv99

I really dont understand how anyone could possibly have a good experience here. It was the worst hotel weve ever stayed in. The staff are incompetent and rude. They wanted $100 deposit for mini bar, I did not want and waited 45 min. to get removed. Happy Hour consist ONLY of cheap vodka. Gave us a double when we reserved a KING. Offers complimentary water and robes, we did not have. Room tiny. Bathroom artsy, but not functional. Only enough towels for one person, there were two of us. Continental breakfast consisted of cold cereal and toast (toaster was avail., but no bread). I have to say Ive never been in a hotel or motel room that DIDNT HAVE A PHONE!!! And the hallways were very dark, even in the daytime. A resort fee that was never mentioned upon check-in nor when reserving. Do yourself a favor, STAY SOMEWHERE ELSE!!!

Pros: comfy bed

Cons: no parking, rude staff, hidden fees

10/14/2005 Posted by ursulu

We had a blast here last week and only wishe we returned here instead of trying another one off Lincoln Road this weekend. The Lobby bar is Low-Key Cool. No posiing, just fun. Everything was neat and clean. Jst cross the street & you've got all the cool cluubs and shops. The staff was pretty cool, too, helping to make our stay even more enjoyable. It's a real gem among a lot of dirty rocks on Souuth Beach

Pros: Lots to Do, Great Staff, Nice Rooms

10/30/2004 Posted by donna1289

I have been traveling across the US with my boyfriend; we have stayed in tons of places. We cant stress enough how great everything was at the Hotel Chelsea. We would stay there again in a heartbeat. The staff was so helpful and attentive. They brought extra towels and pillows as soon as my boyfriend asked for them. The front desk also made sure we were on all the best nightclub lists. Minutes from the beach, gorgeous shops and really great restaurants, we couldnt ask for more. When we come back to Miami we will definitly stay at the Chelsea. We dont even want to try a new place, it was just to perfect. Oh and they had free cocktails during happy hour, which was so great because who wants to spend money elsewhere when you can go back to chill at the hotel and grab a drink for free?

Pros: Free airport shuttle, Free happy hour, Great atmosphere

01/06/2004 Posted by klempert

I've stayed at many hotels in Miami Beach and this one is by far the best! The rooms are awesome. Very clean, spacious and stylish (Asian Contemporary style). There is a great outdoors patio where there is always a fabulous scene at night. The location is perfect, right in the middle of it all and only steps away from the beach. Right on South Beach. Also they have the best CD player and speakers in the room and you can find everything including sunglasses in the mini bar. The staff was really helpful and friendly. It was a great experience that I am looking forward to repeat.

03/15/2003 Posted by aliciawinchery

Our stay at the Chelsea was excellent. We truly enjoyed the hotel's service, ambiance and decor. Daniel the Front Desk on duty was key in making our stay a pleasant one. We will be sure to return to the Chelsea the next time we are in South Beach. Regards, Alicia Winchery

03/12/2003 Posted by juliapirrony

To Whom it may concern: I would like to make you aware of how accomodating and helpful Rebecca and John were during our stay. They made excellent recommendations for dining, night-life, transportation, etc. You are lucky to have such a wonderful team. They made our stay a wonderful experience. Thank you Rebecca & John!!! Julie

03/11/2003 Posted by tracycarmelakeys

Janise, It was a pleasure talking with you today. I can now see where your employees get their costumer values from. It flows from the top. I run a cigar business & model full time which leaves uis with a lot traveling albeit very extensively thorughout the US. Your hotel as I said is easily the best we have ever come across on any level. The attentiveness of your staff, cleanliness of your hotel, perfect location with easy access to everything in South Florida as well as the above the "norm" costumer service provided by you & your staff is superb. Pleas share this letter with your employee's, they are doing a great job. these days you only ever hear about the bad side of vacations and hotel stay horror stories. I always felt great customer service needs to be rewarded. Thank you Tracy and CArmela

03/06/2003 Posted by monicaclaudio305

Thank you Jeenisse: You and your staff were wonderful. Monica the massage out on the front patio, Eyale at the bar, Rebecca and Daniel at the front desk. Dinner reservations, comfortable room, spa treatment..and drinks at night. Fantastic. The only thing is that your hallways could be a little brighter. Outside of that all was very fun and relaxing. We will be back in June. Sincerely, Mary and Roger

03/04/2003 Posted by monikaclaudo

Chef Rodney was wonderful...! I loved his vegie pasta. Jeenise, (sorry if i misspelled) I just wanted to thank you and your staff for the wonderful weekend. I was there with my husband and daughter. What a nice surprise to enjoy a fashion show and be given some great pasta!! Chef Rodney was excellent..I just wish I could hear what the ingredients were. Fantastic weekend..!! Thank you. We will be back. Monica Claus