Kua Aina Sandwich
Haleiwa, HI 96712-1423
Phone: (808) 637-6067
02/20/2008 Posted by hholley01
Yesterday, I visited Kua Aina north shore for lunch with my son, after a day of fun surfing on the north shore. I forgot that they do not accept creidt cards so I walked across the street to the local ATM and got cash. My son and me ordered two 1/2 lb burgers with fries with two large drinks. I was given two medium drinks instead and was told by the sales clerk that the large cups were not in stock. I asked if we could get a refill since we paid for two large drinks and her answer was "no refills." While we were waiting for our order to arrive a few minutes later other customers began showing up and they were given large cups with their orders. I went over the counter clerk to ask why was my son and me given medium cups when other customers were given large cups orders which she said were not in stock. I asked for the manager in charge and waited a minute or two and then I asked her why were we given two medium cups of soda with no refills when we paid for two large cups of sodas and other customers had large cups of soda with their orders. I also asked her why do they not accept credit cards so I could prove that what I paid for exact and accurate, if I was overcharged with no resource to back up my claim. The manager said that it was no problem and she offered me two large drinks instead...And said receipts for orders is only given upon request by the customer. I refused the drinks at this point and was very upset that I was treated unfairly by this establishment and so I requested a full refund for my order. The manager walk over to the cashier and looked over my order and gave me my refund. After leaving this establishment I wondered how Asian tourist who speak very little english may been taken advantage of by this practice with no receipt to back up their claim? The difference between and medium drink and a large drink is 20 cents, a small thing to make a big deal about but what about a 1/4 lb and a 1/2 pound burger between 5 people?
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