Heaven On Earth Salon & Day Spa
Honolulu, HI 96813
Phone: (808) 599-5501
11/30/2007 Posted by jess72
I booked a facial treatment at the new Heaven on Earth Spa Club at Ward and while the place is absolutely beautiful, the staff was impersonal and gave me terrible service. The place was practically empty when I arrived and it is so hard to find in the building the receptionist had to come out and get me when I got dropped off. Since I was the last appt. (and probably only appt.) for that day, all the extra amenities like the pool, sauna, steam rooms, etc. were not going to be available to me (even though I was still paying for them, they charge more than the downtown location). The esthetician asked me some questions and I told her I wanted something calming and didn't want any extraction because I had a dinner that night and didn't want to have any irritation. But she still did it anyway and left red spots on my face. When she finished the service she just left me in the room and didn't return. I waited in the room for another 15 minutes before I decided to leave. The receptionist surprised that I was still there. Overall terrible service, I will not be back!
Pros: beautiful facility
Cons: not enough staff, cold, impersonal, poorly trained staff, should not charge more if they aren't going to allow use of facilities
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