Paul Brown Salon & Day Spa

08/11/2008 Posted by Daniela045

I recently moved to Honolulu and had a bad experience on this Island with my hair.The other day I walked by the Paul Brown Salon in Ward Center hoping someone could fix it. I am very picky with my blond hair and a friendly receptionist highly recommended a stylist name Ines. One week later I was finally sitting on her chair and I have to say, it was worth the wait. I was relieved to see that Ines has a blond hair color herself and felt comfortable right away. She was very professional, attentive and she knew what she is doing. She corrected my orange highlights and gave me nice blond highlights. She suggested to add lowlights for contrast, gave me an awesome shorter haircut and taught me how to style it. Throughout my hair session I learned Ines is from Germany and also been trained there. She is one of the Color Technicians in the Salon and had additional Training at Sassoon in London. Her work speaks for it. She has a pleasant personality and is easy to talk to. I feel in good hands now and no longer have to look for a new stylist.

07/29/2008 Posted by diamondring

When I used to go to the Ward salon the staff was friendly, but it was like walking into a circus. Don't ever ask for Paul Brown, unless you are willing to pay a lot of money to let him do what he wants with your hair.

06/09/2008 Posted by donatella77

The problem with these types of chain salons is you never know what you are getting. Sometimes, you get a wonderful result, sometimes you don't. It's a gamble. To make a very long story short, I made an appointment to see my usual stylist, who I had always liked very much. Upon arriving at the salon, I was told that my regular stylist was no longer with the company, but that another senior stylist would be doing my hair. The senior stylist did my highlights, which turned out well, but she left and an assistant was left to blowdry/style my hair. He proceeded to burn my scalp multiple times. It was excruciating. And when I was done my hair looked like I was in a hair metal band from the 1980's. The fee for the highlights and style was $100. I told the woman at the desk that I was satisfied with the highlights, but I got burnt, that I didn't like my style, and that I felt that I should not have to pay the whole $100. She explained that this was not possible so I paid and left. After making several atempts to resolve the situation through staff, someone very high up in the company called me. When I told him what happened and that I wanted my money, or at least part of it back, he said, "No." He explained that if I was really injured I should have medical bills to prove it. He also said perhaps I was being emotional because I was going through a divorce and had been recently diagnosed with a tumor. This was true. I disclosed these facts to the staff in an effort to explain why I was so disappointed in my treatment. I went to the salon to make myself feel better, and I ended up feeling worse. I didn't think these disclosures would be used to make light of my attempts to be treated with courtesy. To their credit, they did send me one complimentary bottle of product, and the salon said I could come in for a complimentary blowdry/style. I never took them up on the offer though. I'd rather have my $100 back.

Pros: nice job with color

Cons: poor customer service, assistant unsupervised

05/14/2008 Posted by fortunateomen

I'm a local girl but just moved back home from California where I had my first brazilian waxing done. I was a bit nervous to try someone new but now have no doubt that I have found the right person here on the island. Laura is very personable and instantly made me feel comfortable yet she still maintained her professionalism. She was quick but meticulous and knew just what to say to make the process flow. I love the finished product - thanks Laura! I would've given the salon 5 stars but this is the only salon that did not give me a courtesy call to confirm my appt. I had to call the salon the day of to verify and when I called, no one picked up the entire day! When I finally reached someone, the girl said, 'Oh, we have varying schedules...' What?! I expected more in terms of professionalim from the salon itself but glad that didn't deter me from the outstanding service I received from Laura.

04/22/2008 Posted by peachdoll

One of the best kept secret at Paul Bown I think is their makeup department. I have been going to Greg every month for eyebrow waxing for almost two years now. I guess I am hooked. Greg is very friendly and quick. I never had to wait for more than 10 minutes even without appointments. Greg's work is flawless. I always received good compliments from my friends after Greg did my eyebrows. Greg does makeup too. One of my coworks used Greg for her wedding and she and her bridemaids all looked classy and elegant. Next time when I have some big functions to attend, I plan to make an appointment with Greg to do my makeup. Overall I like the bustling atmosphere at Paul Brown and thoroughly enjoyed Greg's services.

Pros: Fast service, friendly staff, convenient location

Cons: Crowded parking, Can be busy

04/08/2008 Posted by lulu11

My expirience was not good. Their prices are high for unqualified stylists. When I went their the person, his name started with a T, was rude. The entire time he was bashing my hair, telling me I need to condition more often. My hair is curly and the stylist did not understand that hair with texture is sometimes dry. I felt very uncomfortable the entire time I was their, but the cut only took 10 minutes and it was not even. I went to chop to fix it and they did a great job. Their staff is very polite and professional. If you are going to spend on a hair cut go to chop their prices are similar to paul browns and your cut will not be terrible.

Pros: Nothing

Cons: Everything

04/03/2008 Posted by WendyGYF

I have a classic bob haircut. I won't let anyone except Dave Corpuz cut my hair. I have had my hair cut by a lot of stylists in Honolulu.. I lived in San Francisco 13 years and had my hair cut by great stylists there. Now only Dave cuts my hair. I go to Dave religiously every 6 weeks or so. I appreciate the fact that Dave starts early and it is possible to get my hair cut at 8 AM on a Saturday. Dave doesn't like to run behind, so arrive on time and no one will have to wait.

01/30/2008 Posted by hrzg

Being a guy, the spa experience is a new thing to me. However, after my first facial experience with Laura Gordon, I have become a committed monthly client. Being someone that is hard to get a gift for, I highly recommend the gift of Laura Gordon. The spa was the last thing I thought that I would enjoy…I was wrong. One of the first things that I noticed was Laura’s ability to connect with me and make me feel comfortable about the process. Because of my career, I am very familiar with the body and its overall functions…nevertheless, I learned even more about skin! Laura’s approach focuses on education as she does her treatments. Moreover, she is pro-active about healthy skincare and recommends solutions that reflect healthy lifestyle behaviors. From a style standpoint, Laura is gentle and efficient when clearing my pores…afterward, my skin felt like a baby’s bum. I have to say, I was very relaxed after the treatment…I felt drunk! But damn, I looked good! Upon leaving, Laura recommended nutritional changes and a treatment to address some of my skin redness and the acne on my back. After a month, I am proud to say that my “bacne” cleared up and the skin redness has disappeared! Thank You Laura! See you in a week.

Pros: Laura Gordon

Cons: Trying to get on Laura's schedule! She's in high demand!

11/06/2007 Posted by brookied

I NEVER BOTHER TO WRITE THESE THINGS , BUT I HAD TO SAY HOW MUCH I LOVE MY HAIRCUT FROM SAMANTHA (SAM!) .. SHE IS SO PROFESSIONAL AND DETAIL ORIENTED . I HAVE BEEN GOING TO HER FOR A YEAR NOW ( AFTER TRYING SEVERAL OTHER STYLISTS AT HIGHER PRICES) AND I CONTINUE TO BE AMAZED AT HOW GREAT SHE MAKES ME LOOK EVERY TIME . YOU CAN OFTEN GET A GOOD CUT THE FIRST TIME , BUT SHE CUTS MY HAIR PERFECTLY EVERY SINGLE TIME . SHE'S ALSO CUTTING MY FIANCE'S HAIR NOW AS WELL AS ALL THE GUYS IN HIS OFFICE AND THEY ADORE HER .. SHE IS A SWEETY. LAST TIME I WAS THERE I HAD A BIG PARTY TO GO TO THAT NIGHT ... SO SHE HAD ME GO TO GREG FOR MAKEUP AND BROW WAXING AFTER SHE WAS DONE WITH THE STYLING. I NEVER HAD EITHER DONE BEFORE AND I WAS A LITTLE SCARED. HE WAS REALLY AMAZING . THE BROW WAX TOOK MINUTES AND DID NOT HURT AT ALL . AND THEN HE DID THE MOST NATURAL AND PRETTY MAKEUP , I SERIOUSLY NEVER THOUGHT I COULD LOOK THAT GOOD . NICE GUY TOO AND NO HARD SELL TO BUY COSMETICS LIKE AT THE MAC PLACE . YOU CANNOT GO WRONG WITH THESE TWO HELPING YOU .. BROOKE

07/10/2007 Posted by athenawedding

Greg creates the most beautiful brows in town. He is friendly, quick and talented. You'll never leave his chair looking like a fool. He enhances your natural beauty. Paul Brown is a beautiful place with great customer service. They are efficient and are timely.

Pros: talented employees, location, parking