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Indigo Eurasian Cuisine

1121 Nuuanu Ave Ste 105
Honolulu, HI 96817
Phone: (808) 521-2900
WEDDING CATERING - Terrible Customer Service
1 Star Rating: Not Recommended

05/08/2008 Posted by hondewmel

Indigo was referred to us to be the caterer for our wedding. We contacted Greg of Indigo and told him that we're on a tight budget. He sent us a quote right away which we appreciated. We sent him back our comments, asking if it was possible to cut down the cost per person and to cut back on services (wait staff, chefs, bartender). We've never been married before so we didn't have any ideas about whether our suggestions were realistic, but we were ONLY ASKING. I guess we may have hurt Greg's ego because he never contacted us again, despite us reassuring him (in numerous subsequent emails) that we'd love to work with him and we're simply trying to find ways to fit Indigo in our budget. I finally called Greg and he did not seem excited to talk to me. I had the impression that he simply wished we'd just go away - our wedding was small (75 to 80 people) and it was not going to be worth his time. Greg sounded arrogant and condescending on the phone. He would say things like SO YOU DIDN'T WANT INDIGO TO HANDLE THIS, HOW DO YOU THINK YOU'RE GOING TO DO THAT YOURSELVES??? He was really annoying. It took a lot to keep myself from hanging up on him. As a professional, I know that that's not how you should conduct your business. He's in an industry where he's going to come across brides, like me, who are trying to find ways to cut back on wedding costs. He should understand that it's nothing against Indigo. I think he shouldn't take offense to someone merely inquiring about how to cut back on their catering bill. I guess a bride with an unlimited budget might fare better with Greg! For our upcoming wedding on Oahu, we're now considering Cater to Me and Ginniberries. They are great and care about large AND SMALL weddings.

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