05/29/09

5 star service

by VictorSalas

I'm so glad to have the opportunity to say thank you to the fine folks at Cathy George & Associates. On several occasions I needed both short and long term rentals for myself and family members during a difficult time and I can tell you I've never been so taken care of before. Everyone in the office is delightful, every call answered and handled... just the best. We now know what aloha is all about thanks to these great folks. I highly recommend them to anyone needing real estate or property management services. Sincerely, V Salas

03/18/09

Dishonest Property Manager

by MarkM

This property manager is down right unethical and unfair and irresponsible. Cathy George will not accept any responsibility what so ever for her or her employees shortcomings. I experienced this first hand as I leased a "high end property" from them. We had notified them that after 8 months that we were to terminate this lease. They instructed us to give 28days of notice, then forgot about us. At the end of the 28 days we discovered that NO effort was done to advertise the property. We had even received correspondence that the property was being advertised. She then claims that we are still responsible for the rent and refuses to give our $2200.00 deposit back.

What is the job of the property manager anyway and why are we subjected to their failure to perform their jobs properly. Cathy George herself had no knowledge of her employees actions or lack there of. She had to be called frequently to get any answers and was down right inflexible! As a property owner I would beware of this company to manage my "high end property."

• Pros: specializes in high end properties
• Cons: Low end property managers of high end properties

06/30/08

A disastrous experience with Cathy George & Associates.

by JohnMcDonald

We would like to report a particularly bad story that we experienced

in the house we rented under a contract with the real estate

"Cathy George & Associates". This house was located in the Sierra

Drive area of Honolulu, a location that we chose for its supposedly

quietness. Our place was really gorgious, except that the building also had an

additional studio attached to the unit (below our kitchen) and that

was not part of the rent. This place was occupied by the owners' son, and our relationships with this person quickly turned out to

be a nightmare. Slaming his doors constantly throughout the day, the

guy was extremely noisy (he even brought to his place

an electric guitar) and smoked illegal stuff below our window several time per

week. We even witnessed the coming of "atypical" people (likely

dealers) to our parking area, which progressively gave us a bad

feeling of insecurity. We mentioned this problem to our contact person

at "Cathy George" We thought that paying our rent of 3200$

every month on time would likely give us the right to deserve a

minimum of respect from our neighbor, as well as a minimum of peace in

this place. On the contrary the consequence of our complain came as a

shock: as we were just getting to the end of our 6 month-lease agreement, the

later was not renewed. In addition to a bad impression to have

suffered of race discrimination from our real estate contact person at

the beginning of our lease contract (a story that we did report to the

"Fair Housing"), we got the feeling that no effort

was done on their side to help us with this terrible situation (most of our

phone calls and emails were not returned). Above all, through

this story it became obvious to us that "Cathy George and Associates"

do not seem to bother working with property owners who deliberately

override the laws imposed by the state (e.g. the owners showed up a few times at our place without any notice contrary to what was stated in our contract).

09/06/06

Service? No. Humiliation? Yes.

by bpan007

The agent who was suppose to meet with me didn't show up that morning. He didn't bothered to make a phone call or send me an email. Instead, he decided it was best that I waited for him and realised that he was not going to show up. The next day I received an email explaining that his boss didn't think my place was high end enough for them to manage. "We only manage high end property", as he explains in the email. Would I recommend their service? Yes, if you want to enjoy the overwhelmed sensation of wasting your life. It's not like no one has ever stood you up and tell you that you are in the "low end" category. We all need to be put in our place someday by someone. This company certainly does that for me.

• Pros: