Lmour Nails & Beauty Salon
Aiea, HI 96701
Phone: (808) 486-8885
10/06/2007 Posted by kelsuerx
nails lifted from where tip was adhered...with clue.....two days after paying 60.00 I went in to show them...they made me feel like I did something wrong..by the way they talked and treated me....they wanted to soak them off with acetone but my fingers had cuts and were sensative to the touch due to filling...told them I would come in 5 days later on my next day off giving them time to heal... they told me no..now... I told them to have a an owner call me so I can better explain ...SHE called me two days later told me it sounded like I was trying to get a free services.. told her that wasn;t the case and that I would be in on friday as planned." day off.." friday they start to take them off by using teonail clippers..OUCH....and then comes back and says here your sixty dollars now go......... I told him I needed my nails soaked off or fungus will grow... he told me I'll have to pay for that...than I asked for a file to soften then edges from the toenail clippers and he said no you pay for that too......I get home to try to finish what was started the three nails that were lifting the most .....one nail is bleeding due to NO nail bed and two of my fingers lack a nail bed mid way as well .....how did I wanted this to go ....an apology for the inconvience and had them soaked off with a refunds or gift card a s planned....they showed no reguard for for the lifting with meant no apologies... the second day after being there the guy says to me we out money if we do that......for you ....broken english...broken line of communication...broken customer service......first and last time there......
Pros: location was great....
Cons: customer satisfaction when it came to a problem they sucked............
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